Ordering Information and Return Policy
EFFECTIVE: 1 December 2024
Printing PDF books
For +PDF and Instant PDF download files, you may print the parts as needed for performances. The score is only allowed to be printed and used by the owner of the purchased piece.
Pricing
All books contain the score and all parts unless indicated otherwise on the book description page. All products are priced based in US currency. Any foreign transactions fees or other charges are the responsibility of the credit card holder. Please consult your credit card agreement for complete details regarding your specific credit card charges.
Discounts
If a discount is offered, only one discount may be used for any one order.
Free Shipping
Free Shipping, if offered, may not be used in combination with any other discount. Free shipping applies to orders with a net balance of $150 or more shipped to a US address. Free shipping is for USPS Media Mail only and does not apply to any other shipping methods.
Order Processing and Shipping Policy (USA and Canada)
Orders are processed and shipped via the United States Postal Service (USPS) within 1–2 business days, excluding weekends and holidays. Unless specified otherwise at the time of ordering, all shipments are sent via USPS Media Mail.
Important Notes About Media Mail:
- Media Mail shipments may take longer to arrive at their destination.
- Tracking numbers are provided upon shipment.
UMMP will not issue replacements for Media Mail shipments until 30 business days have passed from the date of shipment. If your order does not arrive within this time frame, you may request a replacement shipment at no additional cost.
Orders placed during holidays may require extra processing time. Large orders or those requiring special handling may incur additional fees, which will be reflected in your order total.
For special orders or assistance, please contact us in advance.
International Order Processing and Shipping Policy
Europe, Asia, Africa, Middle East, Australia, South America
For orders shipped to non-USA postal codes, the shipping origin is Antwerp, Belgium, via Belgium Post. Orders are processed and dispatched within 2–3 business days, excluding holidays.
Important Shipping Information:
- Delivery times depend on the selected shipping method, the local carrier, and customs processing in the destination country.
- Some shipments may experience extended delays based on the destination.
UMMP will not reship an order until 45 days have passed from the original shipment date. If you do not receive your order within 45 days, you may request a reshipment at no additional cost.
Refund Policy for Non-Delivery:
- If the second shipment attempt also fails to reach you, UMMP will refund the full purchase amount minus the shipping charge.
- A third shipment attempt will not be made.
Return Policy
Products may be returned within 30 days of receipt for a refund, less the original shipping charges and a 25% restocking fee. Orders can be canceled if the cancellation notice is received before the order has shipped. Once an order has shipped, the return policy will apply. Customers are responsible for return shipping charges, and refunds will be issued to the original credit card.
If an order arrives damaged, it will be replaced immediately at no additional cost.
Instant Download and +PDF files are non-refundable and considered owned upon purchase. If you return a printed piece that includes a +PDF file, the standard return policy applies; however, the $7 +PDF fee is non-refundable. Refunds are not available for Instant Download or +PDF files.
Safe Shopping Guarantee
We guarantee that every transaction you make at ALRY Publications, Inc. (UMMP) is 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping on our site*. We use digital certificate technology to ensure that your transactions are executed safely on our secure servers. This SSL technology scrambles your personal information—including credit card number, name and address—so it cannot be read as the information travels over the Internet. When the encrypted information arrives here, only our secure computers can decode it.
*Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
United Music and Media Publishers | ALRY Publications, LLC
sales@alrypublications.com